I always take time in January, to review the year that went before. I take this post, print it and share it with the team, so they can be reminded of all the great things we’ve achieved together this year. It’s easy to miss the bigger aspects of progress when you’re working day to day challenges.
At the start of the year we had lots of fun with our Valentine’s giveaway – I got to meet one of our customers and her lovely children, who posed beautifully with the flowers and chocolates I dropped to her.
Steve and Jayne didn’t give us Valentine’s cards in 2018 – they went one better and gave the Lynx Autocare team entirely new premises over at Waterbeach: they needed space urgently and spent a couple of months developing it to meet our standards before moving there in June.
Myhill’s Mini-Coaches was also treated to a brand new addition to the fleet in June – a22 seater Mercedes Sprinter executive minicoach! It was a surreal moment when we all went and sat in the coach and talked about where we’d like to be driven in it…
We then moved into what will be henceforth known as The Hot Summer of 2018 – we did many runs for iced lollies and ratcheted up the air conditioning to keep us cool whilst we served the many international schools that need us day and night over the summer. The summer ended with a magnificent weekend at Movies on the Meadows in Granchester – the weather continued to be kind and the visitors thought it was great.
We spent September planning for the acquisition of Alpha Executive Cars, which took place on the 1st October. Although it was a relatively small business, it was an undertaking for everyone within the team. It reminded me of the countdown between 1999 and 2000 – we weren’t entirely sure how it would all come together – and then it did, beautifully!!
October ended on a high with the Film Festival, which we’re proud to be an ongoing supporter of and then November seemed to go in flash with our usual partnership with John Lewis & Partners and the awards night, where we won gold at the QSi ProDriver awards.
The highlight of the year has to be winning gold at the QSi ProDriver awards. The award application was a curation of all the ways in which Airport Lynx does not accept tired business clichés as being the status quo. It wasn’t a tyre kicking exercise either – it was a great opportunity to reflect as a team on who we are, what we do and why we’re doing our work. It really meant so much to us all – winning gold on our first time of entering in that category is unheard of. We had Spandau Ballet’s ‘Gold’ on repeat at our Christmas party…
With so much being achieved in 2018, it’s reinforced our belief that we don’t need to have a big grand plan for chauffeuring domination in 2019. Instead, we’re going to focus on the customers we already have, and how we can continue to do an excellent job of serving them as they travel from A to B. In particular, we’ll be looking at what you need to make travelling work for you – we feel that we have more to offer in making life easier and more comfortable whilst you are away from home.
As ever, we are so grateful to you all for your support – thank you for booking with us, for recommending us and our work to other people and for being wonderful people to serve. Your professionalism, sense of humour and positive attitudes make it easy for our drivers and booking team to want to go the extra mile for you all.
Wishing you a warm and dry start to 2019,
Steve, Jayne and the Airport Lynx, Myhill’s and Lynx Autocare teams.