The A to Z of Airport Lynx – Knowledge

Knowledge is so powerful, isn’t it? Knowing that you’re in the hands of someone who really knows their stuff is a reassuring experience. In addition to in depth knowledge of the legal and procedural requirements, our bookings team are also experts in airport and train collection and drop off points. When you add in their ability to read the roads and know when and where traffic flare ups will occur it makes me think they’ve had Jedi related training in these areas.

When thinking about knowledge and how powerful it is, I think that the greatest value actually lies in how both the booking and driver teams use their knowledge of our customers to make our work for them better. When we have new starters, they often think that we are looking for them to be quick on the phones, because there’s usually more than one ringing at any time. Our approach is to encourage them to slow down. We ask them to do this so that they can really get to know our customers.

When Mark S. calls us to make his bookings, we know to ask him if he will hand luggage or checked luggage as well. When it’s the former, we know that he will be through arrivals much quicker and will be ready to collect him at the right time, even though he always forgets to tell us this. Similarly, when Mrs P. calls us to arrange the collection of her adult children and their families from airports at Christmas, we know to double check the flight dates with them directly as she sometimes tells us they are coming in to different places to where they’ll actually arrive. It’s by getting to know our customers, that we learn about how best to serve them and think of their needs, even when they’re not thinking of those kinds of details themselves.

We also know that learning and becoming more knowledgeable is a never ending activity. There’s a quote by Maya Angelou, which brings this to life beautifully:

“I did then what I knew how to do. Now that I know better, I do better.”

We don’t think we know everything there is to know about our customers. We don’t think we know everything that there is to know about how best to serve our customers. We don’t presume to have the knowledge to solve every challenge that will come the way of our business over the coming years. But what we do have, is a collective, experience based knowledge which will give us the confidence to work together, share our ideas and make decisions together.

And I don’t mind sharing with you, that this is a very empowering thing. It enables us to apply ourselves in new and different situations – and as all journeys and all passenger needs are different, it makes sense to use our knowledge and experience to best serve each individual passenger as they travel from A to B, safely and in style.

To book your next journey from A to B safely and in style, please call the team on 01223 440040 or email info@airportlynx.co.uk with the details.

Staying connected when travelling

Travelling for work is something which works, when it works. When it begins to impact on a number of seemingly small areas of your life, it can make it much less appealing. A great example of this came up over the last Bank Holiday weekend. The Mum in the family was annoyed. Why? Because she was travelling again for work this week, which isn’t a problem in itself, but it means that she’s going to miss her third book club meeting in a row and will now forfeit her place in the group as it has a waiting list. 

This brought us onto a conversation about online book clubs – and how they can be a great thing for people who travel frequently with work. It turns out she’d looked and struggled to find ones which read a mix of something other than just chick lit (not that there’s any problem with that) but if you want a broader read, you’ve got to dig a bit further. Having been away and done some research online, I thought it may be useful to share some interesting book clubs that aren’t chick lit focused…

If murder mystery is your thing, then this group over on goodreads.com could work – cozy mysteries

If travel and viewing the world from different perspectives is of more interest, then this book group would be good – around the world in 80 books

If you have a broad range of interests, Richard & Judy’s book club has millions of members and you’re likely to read lots of different kinds of books, and mix with lots of different kinds of people.

From there, Our Shared Shelf is a good place to join if you’re interested in books on equality in all walks of life. 

Oprah’s book club was one of the very first to bring people together online for this purpose, so don’t be afraid to look at it and see what you may want to dip in and out of online.

And of course, if you can’t find a book club that works for you, why not start one of your own? A book club for people who travel for work sounds like a great idea! The photos – “places where I’m reading this month’s choice” would be brilliant!

Next time you’re in one of our cars en route to the airport, make sure you use our free, hard wired wifi to download a couple of books to read on your phone whilst you’re away. You’ll have something to do other than work, you’ll pass the time in waiting rooms much quicker and you might find other people with a shared interest! 

Airport Lynx takes customers from A to B safely and in style. You can self book via airportlynx.co.uk, or via the apple or android app. We’re also available by phone throughout the week and weekends by phone and email. Whatever works for you, works for us.