The A to Z of Airport Lynx – Knowledge

Knowledge is so powerful, isn’t it? Knowing that you’re in the hands of someone who really knows their stuff is a reassuring experience. In addition to in depth knowledge of the legal and procedural requirements, our bookings team are also experts in airport and train collection and drop off points. When you add in their ability to read the roads and know when and where traffic flare ups will occur it makes me think they’ve had Jedi related training in these areas.

When thinking about knowledge and how powerful it is, I think that the greatest value actually lies in how both the booking and driver teams use their knowledge of our customers to make our work for them better. When we have new starters, they often think that we are looking for them to be quick on the phones, because there’s usually more than one ringing at any time. Our approach is to encourage them to slow down. We ask them to do this so that they can really get to know our customers.

When Mark S. calls us to make his bookings, we know to ask him if he will hand luggage or checked luggage as well. When it’s the former, we know that he will be through arrivals much quicker and will be ready to collect him at the right time, even though he always forgets to tell us this. Similarly, when Mrs P. calls us to arrange the collection of her adult children and their families from airports at Christmas, we know to double check the flight dates with them directly as she sometimes tells us they are coming in to different places to where they’ll actually arrive. It’s by getting to know our customers, that we learn about how best to serve them and think of their needs, even when they’re not thinking of those kinds of details themselves.

We also know that learning and becoming more knowledgeable is a never ending activity. There’s a quote by Maya Angelou, which brings this to life beautifully:

“I did then what I knew how to do. Now that I know better, I do better.”

We don’t think we know everything there is to know about our customers. We don’t think we know everything that there is to know about how best to serve our customers. We don’t presume to have the knowledge to solve every challenge that will come the way of our business over the coming years. But what we do have, is a collective, experience based knowledge which will give us the confidence to work together, share our ideas and make decisions together.

And I don’t mind sharing with you, that this is a very empowering thing. It enables us to apply ourselves in new and different situations – and as all journeys and all passenger needs are different, it makes sense to use our knowledge and experience to best serve each individual passenger as they travel from A to B, safely and in style.

To book your next journey from A to B safely and in style, please call the team on 01223 440040 or email info@airportlynx.co.uk with the details.

Airport Lynx wins QSi awards as Chauffeur Operator of the year

We’re so pleased to be sharing this update – Airport Lynx has been chosen as the Gold winning large Chauffeur Operator of the year at the ProDriver national awards.

As a result of our growth in recent years, we’ve moved into the category of being a large chauffeur company and as such, were up against the likes of Addison Lee and national businesses. We had no expectations at all of placing in this category – we were just happy to be shortlisted.
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Mark Bursa, Chair of the judging panel, explained why it was an even more incredible achievement: “All three of our medallists in this category are past Gold QSi Award winners, which highlights the stellar standard on the shortlist. It took a very good company to beat last year’s winner– and Airport Lynx is undoubtedly a very good company. Airport Lynx first entered the awards in 2014 and won gold in the medium category in 2016. It has since moved up a division and has secured gold without losing its strong focus on customers and drivers.”
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“The judges were especially impressed by the personal approach the company takes to driver and customer relationships, and its willingness to get involved with local initiatives, all helping to build a strong and respected brand.”
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Steve Russell reflected on the evening: “It is an incredible accolade to be recognised as a strong and respected brand. Our team has a huge respect for the customers we serve. To have that reflected by our peers is a source of pride for myself, Jayne and the entire team. I’m actually rather embarrassed that there’s just me in the photos: this gold award reflects on a herculean team effort – we should all be in the picture.”

We’ll of course be writing more about this over the months to come, but for now, we’re carrying on with our day to day work and in our quieter moments, will be looking for gold tinsel online – we think that all our Christmas decorations should have a gold theme!

Wishing you all a warm day despite the changing weather outside,
Steve, Jayne and the Airport Lynx team.

A very Cambridge Christmas

Christmas – am I allowed to mention it now that we’re into November? I think once we’ve passed bonfire night, it’s all fair game surely? Either way, Christmas will be here before we know it. If you’ve not already booked your Christmas party, don’t panic. At the recent Cambridge B2B Expo we found several lovely places that still had some availability…

Poets House is based in Ely and positions itself as being a perfect mix of old and new. There’s the hotel with function rooms and lovely bars. If it’s snowing, you can’t get a much more picturesque setting. If you’re a small team you can take a table at a Christmas party night on the 14th, 15th or 21st December. They also host private Christmas parties in their boardroom and writing room.

Visit Poets House online or call 01353 887777 for more information.

Another option is Fitzwilliam College.

Fitzwilliam College is one of the more modern colleges but it still have a very Cambridge feel within it. We like their Christmas events because they offer classic menus, carvery and a host of other options. If you’re offering guests a choice of menu options, they’ll be documented via the seating cards which are allocated within ticket costs. We also like that they are suggesting the events as working for work and non work gatherings – if you have a big group of people coming for Christmas meet ups it could work really well to do something like this, instead of cramming everyone in…. And did we mention, they have parking!!!!

The events team are very helpful – you can call them on 01223 332040 for more info.

And finally, if you want to have a quintessentially Cambridge Christmas, you can see if Downing College have any space left – they usually book at least two years in advance but they might have a cancellation. Their hall is a sight to behold and would even make beans on toast feel special. That’s my descriptor – not theirs!

 

Books, books, books

With Christmas just around the corner it feels like a good time to look at interesting books and consider what you might want to either receive yourself or give to other people. I found a brilliant round up by the team at Do Lectures – using their community they’ve identified 100 books which have inspired people this year. There’s a real mix of food, well being, tech, travel and environment – and of course, business.

I find that if I’m reading a book for pleasure – whether it’s fiction or non fiction, I like to have it on my kindle app and usually buy the audio version of the book to go with it at the same time. If I’m reading something for work though, I always have a paper copy so that I can annotate it in real time – if I truly get stuck into it I even add post it notes in!

If you don’t know how someone prefers to read their books, you could buy them an amazon voucher and make a shortlist of books you just couldn’t decide from for them.
This would also work well with a kindle voucher or an audible voucher – our ten year old loves to listen to books he already has in a paper version because the voices make it all sound entirely fresh and different.

I mentioned to the team that I’m writing about books and asked them what their favourite is:
Jayne loves Sense and Sensibility by Jayne Austen, whilst Andrew favours Terry Pratchett and in particular, the Bromeliad Trilogy. Jacqui loves Sommersby and my all time guilt pleasure is Passion’s Promise – a really old Danielle Steele novel that I discovered as a young teen – it felt illicit to be reading a romance novel! It’s out of print now, but I’m tempted to see if I can find it somewhere!

If you’re in the car on the way to the airport and want to download a book make sure you ask the driver for our free wifi access – it’s easy to use and saves you data for whilst you’re away. If you have any other questions about our service and how we can make life easier for you whilst you travel from A to B, please call us on 01223 440040 or email info@airportlynx.co.uk so we can tell you more…