Yesterday evening, I rushed out of the terminal without my luggage (partly because another flight was mentioned on the carrousel, and I therefore wrongly assumed that there would be another carrousel further down the path to the exit). I immediately noticed my mistake, and informed Gary about the situation. Another driver would have been (rightfully!) very upset about the delay and hassle created by this unfortunate oversight – particularly if they had been assigned the job at the last minute and after the end of their shift, and if they had had to postpone dinner with their spouse to attend to it, just like Gary had.
Gary took the situation in his stride, and was amazingly gracious and understanding of it. He was incredibly professional and helpful in dealing with the airport personnel and help me resolve the issue. The two of us even had a laugh about it on the way back into Cambridge! I am mortified that I wasted his time and that he made it home much later than he was planning to yesterday evening.
I know that disgruntled customers never shy away from writing to complain, and that satisfied customers, on the contrary, often take it for granted when service providers go out of their way to make their journeys and experience easy and enjoyable. This is the reason why I wanted to send you this message, which I hope you will forward to your CEO.
Once again, Gary was truly exceptional in the way he handled the situation yesterday evening. He is the reason why as of today, Airport Lynx has become my transportation service of choice, and why from now on, I will advertise your services to all my corporate partners and programme delegates. If you have pre-summer holiday bonuses and/or best drivers awards, I, as a very happy customer, would like to nominate Gary Wright for both.
Doug, the new driver. A+ on his driving, professionalism and punctuality. He came looking very good and had an umbrella as he stood awaiting me at my door - it was drizzling. I think that's a really good gesture. His driving was also impeccable, and he was courteous as all your 3 or 4 team members on the Chauffeur cars. Great addition to the team. Pass my gratitude and appreciation to him, please.
Thank you for the excellent service by Mr Zilahi and for the free vehicle upgrade both ways, much appreciated.
I was very pleased with the entire experience of using Airport Lynx. Dean was wonderful.
Thank you Lynx. Great service, on time, clean car and well driven by Samir who is a credit to your company.
You guys are so quick and efficient and clear. It’s really easy to work with you!
Thanks so much for the excellent service. Splendidly courteous and efficient drivers to and from Stansted: I can't recommend you highly enough!
Until our next holiday!
Just to let you know that this was the first time we used Airport Lynx and we were very impressed. Your ability to be flexible when our first flight back from Florida was late coming into Atlanta was very good indeed.
We were surprised even to find the telephone manned at 11.30 pm! Then even more happy that Piotr was able to come over from Terminal 5 to collect us at Terminal 3 just nine hours later at Terminal 3, two hours earlier than scheduled. Piotr was a great driver and very courteous.
We were home just 135 minutes after landing, with no speed limits broken. We shall be repeat customers for sure.
Dear Airport Lynx
Just like to express our appreciation of Samir's professionalism yesterday. He is a superb driver with an excellent approach which helped enormously on our trip to our friends funeral.
Thank you Katie good trip back everything on time and arrived Cambridge in record time. Driver Anel was waiting, Airport Lynx is a very good service and a pleasure to be met and driven back home.
We've used Airport Lynx several times, both for airport drop offs and 'meet and greet' pick ups. We've always had excellent service, smooth journeys and punctual and helpful drivers. They even managed to book us in at short notice when we were diverted to a different airport and it would have meant a complicated train journey. Highly recommended for peace of mind and a stress-free start or finish to your trip.
Just a quick note to say thanks for being flexible and allowing me a slight detour en-route to The Moller Centre. Also Luis provided a great service. It's always nice to get into a car and the driver is good company.
Eliot was terrific. Let me ask that you confirm our return trip on the 29th (pick-up at 12:30) from Cambridge back to Gatwick. And that you have our Cambridge address in your system.
I'm just writing to say a big thank you to your drivers, George T and Samir for the wonderful service they provided today in driving my mum and I to Cambridge and back. Both George and Samir were punctual, courteous and very kind and considerate, particularly to my 92 year old mum - the day was a treat for her and she loved them both! Please pass on my grateful thanks to them both.
I must also thank you both for the wonderful way you kept us informed of the driver details by text and email, a really amazing service. I will recommend you to all my friends!
I just wanted to say a big thank you to Airport Lynx and particularly to driver Njazi who picked me up from Heathrow on Sunday morning. He got us safely back to Cambridge through really terrible driving conditions, staying calm and showing great professionalism through what must have been an incredibly stressful and exhausting few hours - it took 5 hours to get back (plus 2 1/2 hours for him to get there) because of the ice and snow.
After a long journey and busy week of work it wasn't exactly a stress-free journey home, but he did an amazing job getting us back safely through the worst conditions I've ever seen on a motorway. It really reflects well on Airport Lynx that your drivers can cope with such difficult journeys. Please do pass on my thanks.
Piotr was an excellent and well-rounded professional. He came on time, greeted me with professionalism and was a lovely driver.
The image of your company is solely dependent on the drivers you send out to pick clients, and NOT so much the vehicles, and I am glad you have drivers like Piotr that will keep us calling Airport Lynx for our transfer service.
Team, thanks for selecting only the best for this great company.
Pablo was so reassuring waiting for me when I finally came out at arrivals, really late, and worried about him waiting. And he was very good company getting me home. Do thank him for me - one very appreciative customer.
Thank you for an excellent journey from Cambridge to the centre of London (Goldsmiths' Hall). The driver, Paul, was outstandingly good. The journey involved collecting another couple from a new house in Stapleford and driving through London at rush hour. The driver bypassed a lot of the traffic by using some narrow side roads and drove superbly. Our dinner then ended later than expected (long speeches) and despite this our driver was all smiles for us. Excellent!
Please thank Lee our driver for a superb service last night - he arrived promptly in a very busy Camden street and we were home very quickly. Much appreciated.
I just wanted to say thank you so much for your excellent taxi service on Saturday 18th November 2017 on my daughter's wedding day. The booking was easy, and very accommodating of times and places and also last minute changes. The driver was polite and considerate and arrived in plenty of time, so there was no timing stress at all. The car was clean and driven perfectly. I shall certainly be recommending Airport Lynx to others.
Many thanks once again.
Fantastic service. Booked taxi for 3.45am from Cambridge for trip from Stansted to Corfu and then for return journey to Cambridge two weeks later. This company was recommended to me by a friend. So impressed with drivers, both immaculately dressed, polite and both cars were comfortable and sparkling clean inside and out. In future I will certainly use them, as it takes all the hassle out of departure and arrival at the airport or catching a bus, felt really relaxed about whole thing. I was kept informed by text of driver name and their arrival at airport. Booking was easy and efficient. The hire cost was very reasonable and I will certainly recommend to my friends. Well done, a 5 star professional service.
Just a note to say I had an excellent journey from Billericay to Heathrow 3 this afternoon for an Emirates flight. The driver Arunas was early, the car was very clean and he was polite and pleasant throughout the journey. He was an excellent ambassador for your company, many thanks.
I just wanted to thank you for sending Lee to get us from Luton. Lee drove well, was courteous and conversational - all great!!
Just a really quick email to say thanks so much for your services to and from Gatwick airport. Birute and Marius both very efficient and polite, a credit to your company. We had a two hour delay last night but he was still cheerful and professional.
We will certainly happily recommend Lynx to anyone needing this service. I think he was the only one in the meeting area with my name in a tablet instead of a piece of paper very 21st century.
Driver was on time and I had a very pleasant journey. Awesome service as usual.
I just wanted to let your office know that my husband and I could not have been more pleased with the services of your driver. He was prompt, helpful, and courteous, and his driving was impeccable. We will certainly use Airport Lynx on our next trip to Cambridge, and will not hesitate to recommend it.
I've been meaning to send some glowing feedback re the service we received in August when we booked you to take us to and from the airport for our holiday. We were so impressed with the efficiency of your service, from point of booking right through to getting us home safe and sound from our trip abroad. Everything was very professional and reassuring; we appreciated the emails and texts we got to confirm the booking and keep us updated, the drivers were prompt to arrive and friendly and the cars were extremely comfortable, particularly with young children. Most importantly for a holiday booking, we felt reassured you would turn up on time and would not let us down! All for a very reasonable price. We will certainly be recommending you to all our friends and look forward to booking with you again in the future.
A very reliable company. You are informed every step of the way as to your driver and when he is there to meet you at airport. Driver even provided a bottle of water for a weary traveller! Very smart driver and car. Couldn't fault the service and is not that much more than an ordinary taxi. Well done.
Pablo was an excellent driver, very professional, friendly and overall a great representative of what Airport Lynx customer service stands for. And that's why I use your service.
We just wanted to say a huge thank you for your great service yesterday. Being stuck in Bangkok is not one of our favourite things - especially without luggage! We know that we can rely totally on your quick service to reply to our requests e.g. emails.
Carlos was pleasant and professional and got us home safely - please pass on our thanks to him too. We will definitely be in touch next time we travel.
We are very happy with the service we have received to date.
The level of communication and attention to detail is extremely high, and drivers and vehicles are impeccable.
The office team are very professional, friendly and helpful, with particular thanks to Claire.
John and I would like to say a huge thank you to your entire Team for your excellent service this past week. We deliberated for ages about using a private car service over public transport, and then again about using Airport Lynx, purely because your company are more expensive than competitors. But you proved, without any doubt, that you get what you pay for, and that is outstanding service.
I was nervous that our driver would not turn up (a reality reported from customers from your competitors), but the text we received the night before helped to alleviate our fears. And indeed, your wonderful driver, Birute Sablinskaite, arrived early to collect us the next morning, to drive us to Heathrow. It made our trip to the airport such a pleasure, not to have to negotiate the M25 ourselves.
But your service came into its own yesterday on our return journey. Despite continued delays on our return journey, Dan Hobday was in constant contact with us by mobile phone, and was waiting for us at the designated spot in Arrivals, as expected. Meeting away from the crowds at Costa made it much easier to locate Dan. Despite our best efforts to book flights to avoid it, the flight delay had meant our journey home hit Friday night rush hour traffic. We were, therefore, so grateful not to have to negotiate this ourselves, as we were exhausted.
Your team's professionalism made us feel properly cared for as customers - punctual, knowledgeable and polite staff, smart dress and immaculate vehicles, excellent driving skills and calm demeanour.
I will have no hesitation in using you again in the future, nor recommending you to friends and colleagues.
With very good wishes
Excellent service thank you!
The service provided by Airport Lynx is absolutely superb. We will recommend Airport Lynx to our friends and colleagues and definitely use Airport Lynx when we have a chance to be in Cambridge again.
We have a very happy and pleasant trip to Edinburgh with Chris! He is very kind, friendly and helpful towards us.
Thank you for his help and support!
We enjoyed the trip!
Really excellent service from start to finish. From booking over the phone, liaison with staff and confirmation of bookings to the actual taxi service and the (lady) driver on the day. The car was very comfortable, clean and of executive standard and the driving felt very safe. All highly professional, friendly and extremely helpful. Will definitely use this service again and would recommend you try them.
Just a quick message to say thank you for a fantastic service from Heathrow to Cambridge. Flight was delayed by almost one hour, but driver (Pablo) was there waiting at arrivals with a smile on his face. Very friendly and professional service (and the car, a new Mercedes S class, was supremely comfortable!). Highly recommended.
Just a quick word to say thank you for three more great journeys. As usual all cars were on time, all drivers very polite, friendly and well dressed and cars in great condition. It is so great not to have to worry about the drive to airports, and even more so for the returns when we are tired. Our travel booking process is now pretty automatic - book flights, book hotels then book Lynx!
Thanks again, and see you in June!
Great service as always. Many thanks.
I just wanted to say how impressed we've been with the service from Airport Lynx and compliment our drivers, Arjan and Alan.
We will definitely use your company again for airport travel.
Thanks very much
I was provided a Minibus transfer from the Wellcome Trust Conference Center into Cambridge City Centre by Steve. I asked for directions on how to get to the guest house I was staying in. He was very helpful and offered to drop me off at the location as it was on his way home. He went above what he needed to do and it left a very positive impression of the transfer company and of Cambridge. Thank you!
It was a great journey indeed and Anel looked after us beautifully. Many thanks
I am very satisfied with Airport Lynx service. I appreciated Mr Marius Damian's driving style and service. He drove safely and was polite. I felt relaxed and comfortable. Thank you.
I have just returned from South Africa, using your services to get our large party of seven to and from Heathrow. I would just like to tell you how impressed I am with the service we received. From the initial booking process to the courtesy of your drivers, the whole process went smoothly. We were particularly impressed with your level of communication throughout. I will definitely use Lynx in future.
Thanks for arranging our cab ride to Cambridge wonderful service and Arjan was great. He was courteous, efficient, and a good driver.
We used Airport Lynx to get us to and from Gatwick airport in Sept/Oct 2016. In our party there were nine of us all together three of which were young children (3yrs, 1.5yrs and 4months old) as you can imagine this could have been very stressful but it was made much easier by using this company. They were very organised and kept in contact with me on a regular basis giving me all the relevant paperwork needed. They contact you a day before to confirm your driver and pick up time they even text you and send an email to you when your driver has arrived at your address on the day. Overall I was very impressed and I cannot recommend them enough. The mini bus was very clean, tidy and had plenty of space for our bags and Driver Tom (this is now what my son calls him) was very helpful, he was on time, helped to unload and load bags and even helped put car seats in. If you're thinking of using a company to take you to the airport then defiantly use Airport Lynx. Will definitely use again!